Overview:

Site: Las Fuentes

Level: Staff III

Recruiter: Jennifer Pérez

POSITION SUMMARY STATEMENT:

The Member Operations Transactional representative at Herbalife will be vital part of Member Operations team, overseeing the order support, after-sales and records requests received in our CRM system following standard operation processes. This role will be ensuring top-tier customer service, resolve post-sales issues, and maintaining accurate distributor records. The adecuado candidate is adept at fact-finding, analytical thinking, and maintaining ethical standards.

DETAILED RESPONSIBILITIES:

- Resolution of customer inquiries, complaints, and post-sales issues in a timely and effective manner.
- Ensure all inquiries are handled with in the SLA´s that have been established. They must be managed within the guidelines outlined in the procedures, meeting established quotas, service level and accuracy standards.
- Must stay informed and stay current with Herbalife’s Marketing Plan, rules, and policies.
- Serve as a liaison between Distributors & Preferred Members, internal departments, and Management by handling all work-related interactions in a courteous, cooperative, and professional manner.
- Report possible Ethical violations, and all details related to their request and/or complaint.
- Work closely with other departments, including distribution, sales, and marketing,



to ensure alignment in delivering excellent customer service.
- Participate on process changes implementation and User Acceptance Tests on new technologies.
- Familiar with internal department policy & procedures including Record Maintenance and Administration, Royalty Overrides, Orders, Award handling, system behavior, Member compensation system, refunds & repurchases, and etc.
- Support day-to-day activities of Member Operations through effective communication with the Members Services team and Members via telephone and other channels of communication
- Perform appropriate tasks to support Members’ expectations and needs in information handling records, refunds, repurchases, order audit and after-sales

SUPERVISORY RESPONSIBILITIES:

- None Job Qualifications:

REQUIRED QUALIFICATIONS:

Skills:

- Excellent problem-solving and decision-making abilities.
- Exceptional communication and interpersonal skills.

Languages:

- Advance English
- Native Spanish

Experience:

- 1-2 years’ experience in distributor and customer service operations.
- Familiarity with customer relationship management (CRM) systems and data privacy regulations.
- Experience with Oracle and Sales Force is a plus.
- Thorough knowledge of the Herbalife Marketing Plan is a plus.

Education:

- High-school diploma

📌 Representative, GBS Member Operations Transactional Bilingual (San Pedro Tlaquepaque)
🏢 Herbalife
📍 San Pedro Tlaquepaque