About our company

Confie is the largest independent personal lines insuranceagency and broker in the United States—serving customers nationwide. In 2010,we established our Shared Services Center in Tijuana, Baja California, creatinga world -class operation built to efficiently support our customers, driveinnovation, and develop exceptional talent. Since then, our Mexico operationhas become a vital extension of our organization, strengthening the work thatpowers our U.S. business and elevating the experience of customers across all50 states. Today, more than 1,800 team members—both on -site and remote—helpfuel our success with a focus on quality, consistency, and operationalexcellence.

Our growth reflects a deep investment in technology,continuous improvement, and—most importantly—our people. We foster aninclusive, fast -paced, and collaborative culture where employees are encouragedto grow and build long -term careers with a company shaping the future ofinsurance.

Learn more at

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Job overview

Ensure an effective training experience aligned withbusiness needs by facilitating the technical, operational, and culturaldevelopment of new employees through the implementation of adult -centeredlearning methodologies, performance data analysis, and continuous contentimprovement.

The Trainer serves as a key link between training andoperations, ensuring that training programs drive the preparation, integration,and success of ambassadors in their roles.

Requirements

Bachelor'sdegree in education or related.

1 yearof previous experience in training or education -related fields (mandatory).

AdvancedEnglish level (B2+).

Previousexperience in call center environments.





MSOffice: Word, Excel, PowerPoint (mandatory).

Job Responsibilities.

1. Report on the progress of the training group.

2. Audit calls, claims, and transactions of ambassadorsduring the training.

3. Assign agents to operational supervisors upon completionof training.

4. Ensure learning plans are assigned to new hires.

5. Submit ServiceNow tickets according to training needs.

6. Schedule talks and complementary sessions with otherteams or departments as part of the training.

7. Facilitate training sessions using andragogicalprinciples and effective instructional techniques.

8. Identify and report outdated or incorrect content to theDevelopment team.

9. Participate in departmental projects and initiativesaimed at developing or improving training programs.

10. Update training materials in alignment with trainingobjectives.

11. Report performance, attendance, and participation datato optimize the learning experience.

12. Provide individual and group feedback to ambassadorsbased on trends and performance metrics.

13. Escalate any relevant situations that arise duringtraining to Management or support teams.

14. Identify and report ambassador behaviors that mayrequire follow -up by Management or support teams (Workforce, HR, Facilities, orTA).

15. Attend departmental, Operations, or cross -functionalmeetings as needed and provide complete and timely information.

Benefits

Competitive weekly salary

Legal benefits

Christmas bonus

Savings fund

Profit sharing (PTU)

Vacation days

Vacation premium

Extra paid days off

Private medical insurance and preventative care

Friendly work environment

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Financing and discounts at local restaurants and coffee shops

Growth opportunities

📌 Trainer (Call Center) (Ciudad de México)
🏢 Confie TA Admin
📍 Ciudad de México