Position SummaryThe Field Service Technician is responsible for providing prompt onsite service ensuring users of our equipment are satisfied with its performance by performing commissioning, troubleshooting, repair work, and training support on dry ice production equipment, dry ice blasting machines, and engineered systems at customer facilities throughout their region.
This role performs technical service repair work on dry ice manufacturing and dry ice blasting equipment throughout Mexico and Latin America.Position ResponsibilitiesInstalls, performs preventive maintenance, troubleshoots, repairs dry ice manufacturing and dry ice blasting equipment on site with the customer.In-depth knowledge of system maintenanceDiagnose mechanical and electrical issues.Dismantles machinery and removes/replaces defective parts.Evaluates components for wear and tolerance using precision measuring instruments to determine necessary adjustments or part replacement.Trains production workers on routine preventive maintenance.Provides support and information to customers by answering questions and requests.Prepares maintenance reports by collecting, analyzing, and summarizing information and trends.Ability to operate machinery and technical equipmentAbility to lift and move heavy equipmentFamiliarity with industrial safety standards and regulationsSkilled in analyzing schematics, BOMs, and drawingsMaintains a safe and clean work environment by complying with procedures, rules, and regulationsClean driving recordPosition RequirementsEducation & ExperienceUndergraduate degree in mechanical or electrical engineering or a technical degree in a related field with on-the-job experienceFive or more years' experience in field service working with electro-mechanical, hydraulic,



and pneumatic equipment.Experience working with integrated equipment controls preferredSkill CompetenciesCustomer service skills that demonstrate a commitment to customer satisfaction and earning customer loyaltyAble and willing to travel 75% of the time, including occasional international tripsKnowledge of electrical and mechanical troubleshooting and repair of industrial machineryAbility to read technical drawings & electrical schematicsAbility to troubleshoot and maintain hydraulic & pneumatic systemsResolves customer issues and creates value for both customers and Cold Jet in a professional mannerEffectively applies technical and logical methodologies to solve problemsClear written and verbal communication, computer literate with experience in MS Office, web browsers, ERP & CRM systems, TeamViewer & Google docsAble to prioritize critical tasksEffectively schedules work load, material and parts needed to complete tasks in a timely manner and to the satisfaction of the customerAble to manage inventory and to be accountablePreferred Additional Skill SetKnowledge of embedded PLC programming in Structured Text, and HMI development in HTML5Solid skills and experience in troubleshooting PLC/HMI programming systemIdentify PLC Symptoms, ability to review programs,



trace ladder logic & verify causes.Familiar with electrical wiring diagrams and electrical schematics/circuitsProvide a methodical means of troubleshooting and root cause analysis.Update, develop and maintain PLC-Programs for high-quality Line-Controls on complete Engineered systems for ES and IBSContribute with programming support during site commissioning of ES and IBS projectsKnowledge Beckhoff TwinCAT (The Windows Control and Automation Technology) suite of automation tools and components for use in industrial control systems.Behavioral Competencies/Personal TraitsArticulate and competent in dealing with engineers and managers at customers sites.Adapts to and is effective in diverse international culturesIntellectually inclined and learns new skills and information quickly and accuratelyPossesses mechanical and electrical aptitudeMotivated and dedicated toward gaining knowledge that provides added value to the companyCustomer-service oriented; being a steward to customers and fellow employeesTreats others with dignity, respect, and honestyIs confident, firm, but respectful in interaction with othersPhysical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Sitting and standing for long periods of time throughout the day.Regularly reaching with a range of floor level to overheadRegularly bending, crouching, stooping, kneeling, crawling, and maneuvering around and inside equipmentRegularly climbing laddersRegularly lifting or moving – 10 lbs.
frequently, 30 lbs.
occasionally (approx. 1x/week), 70 lbs.
(floor to waist) in frequently (approx. 1x/month)#J-*****-Ljbffr

📌 Field Service Technician - Monterrey (Industrial Machinery)
🏢 Jasper Engines
📍 Monterrey