Customer Service Executive (Jalisco)

Customer Service Executive (Jalisco)

07 oct
|
Elemento Rh
|
Jalisco

07 oct

Elemento Rh

Jalisco

The Logistics Operative will be responsible for receiving shipping instructions and following customer-specific guidelines in the preparation, coordination, and transmission of export and import transactions, with a primary focus on airfreight export operations.
Essential Duties and Responsibilities -Coordinate with carriers, airlines, and origin and destination agents.
-Prepare, issue, and process export airway bills, ensuring accuracy and compliance with customer and operational requirements.
-Transmit export shipment information and airway bills to SAT as required.
-Coordinate the EUR.1 movement certificate and other certificates and documentation required for import operations.
-Download and review CASS (Cargo Accounts Settlement Systems) information and documentation.
-Review and follow customer-specific Standard Operating Procedures (SOPs).
-Ensure compliance with TSA requirements and ACE Quality Assurance Standards.
-Coordinate special shipments, including perishables such as medicines and samples, when required.
-Communicate effectively with internal teams, carriers, agents, and customers throughout the shipment process.




Education and Experience -Bachelor's degree in International Affairs, Logistics, International Business, or a related field.
-Previous experience in airfreight, logistics, or freight forwarding.
-Experience in airfreight export (Expo) is strongly preferred.
-Experience in airfreight import (Impo) is desirable, but the position requires greater experience and exposure to airfreight export operations.
-Excellent customer service and communication skills.
-Ability to manage multiple shipments and priorities simultaneously.
-Advanced English speaking ability is required.
Economic Offer -NET Salary: $18,000–$20,000 MXN per month -Benefits according to Mexican Law -Food vouchers -Hybrid work: 2 days of Home Office after completing 6 months with the company -Schedule: Monday–Friday, 9:00 a.m.–6:00 p.m. -Requerimientos- Educación mínima: Educación superior - Licenciatura 2 años de experiencia Idiomas: Inglés Edad: entre 25 y 40 años Conocimientos: Manejo de carga aérea Palabras fundamental: servicio, service, directivo, mando, gobierno, regencia, executive, managing, ejecutivo, exportacion

📌 Customer Service Executive (Jalisco)
🏢 Elemento Rh
📍 Jalisco

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