Senior Collections Specialist (NORAM)
Scope: Full Time | Location: Mexico City | Hybrid Model
Are you an experienced Collections professional who thrives on resolving complex accounts and driving cash collection results?
Do you enjoy partnering with stakeholders across Finance and Operations while supporting a high-impact NORAM portfolio?
As a Senior Collector Specialist, you will play a critical role within our Order-to-Cash organization, supporting collections activities across the NORAM region. This highly visible position partners closely with Billing, Cash Applications, Finance, Sales, Customer Success, and business leaders to resolve complex receivables challenges, improve cash flow, and reduce customer risk exposure.
While this is a senior-level role,



it is primarily an individual contributor position focused on operational excellence, stakeholder influence, and collections expertise.
Key Responsibilities
Manage a portfolio of complex and high-value customer accounts across the NORAM region.
Drive collections performance, reduce aged receivables, and support cash flow objectives.
Investigate and resolve customer disputes in partnership with internal stakeholders.
Assess customer risk and proactively identify collection challenges and escalation needs.
Provide guidance and support to colleagues on difficult collection cases and best practices.

📌 Senior Collections Specialist (Noram) (Xico)
🏢 Softwareone
📍 Xico