Merck seeks a Customer Success Leader to drive post-sale strategy for dairy cattle technology solutions across Mexico. The role involves leading a local team, ensuring customer adoption and satisfaction, identifying expansion opportunities, and collaborating cross-functionally to deliver sustained value.
Responsibilities
Lead national Customer Success strategy aligned with business priorities
Manage customer onboarding, adoption tracking, satisfaction monitoring, and churn risk assessment
Build, develop, and mentor local Customer Success team
Coordinate with regional and integral teams to implement processes, tools, and best practices
Identify commercial growth opportunities and route to appropriate teams; support product launches and market changes
Requirements
University degree in Business,



Marketing, Veterinary Science, Zootech, Technology, or Engineering
Experience in Customer Success, post-sale management, account management, or commercial transformation
Demonstrated leadership of teams in multifunctional environments
Data analysis capability with ability to translate insights into concrete actions
Proficiency with CRM, analytics, or service management tools
Strong commercial acumen focused on adoption, value delivery, and growth
Valid driving license; intermediate English desirable; animal health or B2B/B2C tech experience valued

📌 Líder Posventa Y Satisfacción Del Cliente En Soluciones Tecnológicas Para Ganado Lechero (Estado de México)
🏢 Merck
📍 Estado de México