No Relocation Assistance Offered
Job Number****** : Del.Miguel Hidalgo, Mexico City, Mexico

Who We Are

Colgate:Palmolive Company is a integral consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name

Join Colgate:Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values-Caring, Inclusive, and Courageous-we foster a culture that inspires our people to achieve common goals. Together, lets build a brighter, healthier future for all.

Role Summary:

As a
Coding and Collections Analyst
within our Shared Services Organization, you will play a critical role in optimizing the Order:to:Cash (OTC) process by actively managing customer portfolios and driving payment collections on past:due accounts. Reporting to the Credit to Cash Team Lead, this position is responsible for overseeing regional customer statement generation, assessing aging accounts, and resolving complex billing inquiries. In this role, you will partner closely with local sales teams and cross:functional departments to minimize financial risk, maintain healthy customer relationships, and ensure predictable cash flow across assigned group accounts.

Responsibilities:

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Portfolio and Collections Ownership: Proactively monitor customer account performance, balance aging accounts, and manage collection efforts for past:due balances, including extended payment terms (:100 days) and high:complexity group accounts; execute necessary account actions such as payment holds or account blocking.

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Customer Engagement and First:Contact Resolution: Serve as a key point of contact for customer inquiries,



providing guidance and resolving payment or charge disputes to achieve first:contact resolution while documenting all customer interactions and payment commitments.

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Statement Generation and Reporting: Lead end:to:end regional customer statement processes-generating, verifying, and distributing periodic account statements-while delivering accurate monthly performance reports and acting as an operational backup for statement fulfillment.

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Cross:Functional Collaboration and Escalations: Partner with local sales staff, customer service, and internal back:office teams to escalate collection issues, set up updated payment terms, and resolve operational bottlenecks across shared mailboxes.

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Financial Analysis and Credit Management: Analyze customer account inquiries and disputed charges, assess aging credit balances, and perform customer refund evaluations to ensure ledger accuracy and compliance.

Required Qualifications:

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Education: Bachelor's Degree in Business Administration, Accounting, Finance, Economics, or a related field.

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Work Experience: 1+ years of experience in collections, Order:to:Cash (OTC), billing, or customer service environment.

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Technical Knowledge: Foundational knowledge of Order:to:Cash (OTC) processes, customer payment applications, and standard accounting principles

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Lenguajes:
Advanced english level.

Preferred Qualifications:

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Experience managing high:complexity corporate accounts, group portfolios, or extended payment terms in an enterprise or Shared Services environment.

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Strong problem:solving, communication, and conflict:resolution skills with a focus on achieving first:contact resolution.

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Proven ability to execute back:office workflows independently, prioritize tasks in a fast:paced setting, and demonstrate proactive initiative within a collaborative team structure

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Proficiency with Enterprise Resource Planning (ERP) systems (e.g., SAP) and shared mailbox man

📌 Cbs Credit To Cash Analyst (Estado de México)
🏢 Sin nombre
📍 Estado de México