A LITTLE BIT ABOUT BoldrBoldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.We are a general team, united by our desire to connect diverse people with common values for boldr impact.LET'S START WITH OUR VALUESMeaningful connections start with AUTHENTICITYWe do our best work by being CURIOUSWe grow by remaining DYNAMICOur success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCEAt the heart of great partnerships we'll always find EMPATHYWHAT IS YOUR ROLEAs a Senior Customer Sales Advocate, you'll embody the determined spirit that characterizes our team.
With unwavering confidence, you will proactively engage with prospective customers and guide them through their decision-making journey, working towards converting interest into confirmed customers.
Your ability to communicate value clearly and handle multiple conversations with precision will directly contribute to conversion success.This role blends elements of sales, customer experience, and operational execution.
You will manage inbound conversations, follow up with prospects in a structured way, and help ensure a smooth and responsive experience throughout the acquisition journey.WHY DO WE WANT YOUWe are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose.
We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.WHAT WILL YOU DOUnderstand the products inside and out and articulate our value proposition clearly.Conduct system demos to potential clients.Own inbound customer conversations from initial inquiry through conversion, delivering fast, thoughtful,



and high-quality responses via chat, email, SMS, and phoneProactively follow up with leads using structured, multi-touch outreach to re-engage prospects and reduce drop-offIdentify and prioritize high-intent opportunities to focus effort where it drives the most conversion impactUnderstand the product offering deeply and clearly articulate value propositions to prospective customersConduct guided conversations and product walkthroughs where applicable to support decision-makingContinuously surface insights from customer interactions, including common objections, friction points, and gaps in the experienceSupport continuous improvement of messaging, scripts, and conversion workflows by sharing what is and isn't workingMaintain accurate tracking of customer interactions using CRM and communication toolsWHAT WE'LL LIKE ABOUT YOUYOU ARE...Curious and authentic, just like us!
#beboldrAn analytical and critical thinker, with an eye for even the most minute of detailsPassionate about client satisfactionYOU HAVE.
..1–3 years of experience in a customer-facing role such as sales, support, customer success, or operationsStrong written and verbal communication skills with the ability to clearly and persuasively communicate valueComfort managing multiple conversations in a fast-paced, high-volume environmentProactive follow-up habits with strong ownership and accountabilityAbility to identify and prioritize high-intent opportunitiesFamiliarity with CRM or customer communication tools (e.G., Intercom or similar platforms)Strong organizational skills and attention to detailAbility to learn quickly and adapt in a structured but evolving environmentSHIFT REQUIREMENTThis role operates on a shift schedule covering a 7am–10pm ET operating window, Monday through Friday.
Flexibility may be required to support volume surges, PTO coverage, or business needs#J-*****-Ljbffr

📌 Senior Customer Advocate (Lead Generation, Customer Retention) (Monterrey)
🏢 Boldr
📍 Monterrey