We are seeking a Senior ServiceNow Developer and Business Systems Analyst to design, develop, and improve scalable solutions across the ServiceNow platform. This role combines business analysis, solution design, hands-on development, configuration, and stakeholder engagement throughout the delivery lifecycle.

You will work independently with business stakeholders, developers, QA analysts, product owners, and platform administrators to translate business needs into maintainable ServiceNow solutions. You will guide stakeholders toward platform best practices while balancing functional requirements, governance, security, and long-term maintainability.

The role has broad ownership across requirements discovery, technical delivery, testing, releases, platform optimization, and operational documentation.

Key Responsibilities:

- Act as a Business Systems Analyst and ServiceNow subject matter expert across requests, enhancements, and initiatives.

- Elicit, analyze, document, and validate business and functional requirements with stakeholders.

- Translate requirements into functional and technical specifications, user stories, process maps, and workflow diagrams.

- Facilitate discovery sessions, workshops, requirements reviews, and stakeholder sign-offs.

- Serve as the liaison between business and technology teams throughout delivery.

- Recommend out-of-the-box ServiceNow capabilities and best practices while maintaining platform governance.

- Design, develop, configure, and customize solutions across multiple ServiceNow modules.

- Develop Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Flow Designer workflows, Integration Hub flows, and catalog items.

- Configure forms, workflows, approvals, notifications, SLAs, portals, and automation.

- Develop and troubleshoot REST and SOAP integrations and ServiceNow Integration Hub solutions.

- Collaborate with developers, QA analysts,



product owners, and platform administrators on solution design, testing, releases, and production implementation.

- Identify opportunities for automation, process improvement, and platform optimization.

- Create and maintain technical documentation, knowledge articles, and operational runbooks.

- Support platform upgrades, regression testing, UAT, and release activities.

Requirements:

- Senior-level experience with 5+ years working with ServiceNow, including hands-on development and configuration.

- Experience as a ServiceNow Developer, Business Systems Analyst, Technical Systems Analyst, or Solution Consultant.

- Strong business analysis experience, including requirements gathering, user stories, process flows, functional specifications, and translating business needs into ServiceNow solutions.

- Hands-on experience with JavaScript, Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Flow Designer, Integration Hub, and ServiceNow catalog items.

- Experience configuring forms, workflows, approvals, notifications, SLAs, portals, and automation.

- Experience developing REST and SOAP integrations with ServiceNow.

- Experience with ServiceNow Asset Management, Security, and Risk modules, including Hardware Asset Management, Software Asset Management, Security Incident Response, Vulnerability Response, Integrated Risk Management, or Third-Party Risk Management.

- Experience supporting solution design, QA, regression testing, UAT, production implementations, platform upgrades, and release activities.

- Knowledge of ServiceNow architecture, governance, security requirements, and platform best practices.

- Strong stakeholder management and communication skills, with the ability to work across business and technical teams.

- Hands-on experience with REST APIs, SOAP APIs, Requirements Analysis.

Sueldo: $90,000.00 - $110,000.00 al mes

Lugar de trabajo: Empleo remoto

📌 Sr ServiceNow Dev & BA (México)
🏢 Niuro
📍 México