THE COMPANY - WHO WE ARE

Are you stupid smart, can't stand B.S. and have a Get r Done attitude? If so, Moto is the place for you. These core values have propelled our company forward and we need people to help with our success . Our team is like no other in this industry, for starters, you will find that we have a great sense of humor, but we also take pride in being the most honest team in transportation, we tell you exactly what is going on, no sugarcoating. Our core values have always been based on outperforming the competition and providing exceptional customer service.

Formed in 2012, Moto Transportation provides cross-border logistics, trucking, and customs clearance services for companies shipping non perishable freight within North America. We ship anything from auto parts to cosmetics and specialize in US Cross-border and the Canadian less-than-truckload freight market. We operate a fleet of dry vans that run between multiple terminal points in Canada and the US and consolidate thousands of dry freight shipments yearly.

Moto is poised for ongoing growth and seeks a Customer Service Rep to join our team!

The Role: Customer Experience Representative

We are seeking a Customer Experience Representative who is passionate about connecting with people and providing exceptional service experiences. This role is vital to our customer service operations, involving direct management of customer inquiries via phone and email, processing quotes and orders, and consistently ensuring high levels of customer satisfaction. The successful candidate will be instrumental in maintaining effective communication with our customers, offering feedback to management,



and contributing significantly to our commitment to service excellence.

Idóneo Candidate Profile

- Experience: Prior experience in trucking or logistics is essential, with a proven track record of enhancing customer satisfaction.
- Skills: Exceptional computer proficiency, strong organizational skills, and a keen attention to detail.
- Attributes: Energetic and confident in communication, with a professional appearance and a positive attitude. A genuine love for connecting with people and creating memorable service experiences.
- Commitment: Dedicated to developing, maintaining, and managing superior customer experiences, going above and beyond to meet and exceed customer expectations.

Key Responsibilities

- Promptly respond to client emails and ensure all clients have seamless access to our portal.
- Accurately process quotes and orders, entering data into our system with a high level of precision.
- Handle phone calls with a friendly and professional demeanor, directing them appropriately and efficiently.
- Take ownership of customer issues, providing exceptional follow-up and utilizing available software tools to deliver 10-star service.
- Regularly engage with customers to understand their needs, preferences, and feedback, using this insight to drive continuous improvement in our service delivery.





What We Offer

- A dynamic and engaging work environment that thrives on teamwork and innovation.
- All necessary equipment to perform your duties, supporting your success in the role.
- A competitive salary with comprehensive support and on-the-job training, ensuring you are well-prepared to meet the challenges of the position.
- Opportunities for ongoing growth and learning as the company expands, with a commitment to professional development.
- A chance to contribute to a company that values your ideas, recognizes your efforts, and is committed to providing great experiences for both employees and customers.

We are an equal opportunity employer, and we cherish diversity and the unique perspectives each team member brings to our company. While we appreciate all expressed interest in joining our team, only candidates selected for interviews will be contacted.

How to Apply❗
Send a video application to [email protected], answering the following 4 questions:

- Do you have trucking/logistics experience? If yes, please elaborate. If no, what experience do you have that would be an asset? Example Answer: “No, but I have experience managing complex schedules and meeting tight deadlines in a fast-paced environment, which would be invaluable in logistics.”
- What draws you to a career in customer service?
- If you would have to tell a customer their shipment is delayed for 3 more days, what would you tell them?
- What are your core values, and what are your non-negotiables in life?

Job Type: Full-time

Pay: $14,000.00 - $25,000.00 per month

Work Location: Remote

📌 Data entry/Customer Service (México)
🏢 Moto Transportation
📍 México