Lifeline Fire Protection is the leading fire protection service provider for more than 25 years in the Greater Toronto Area, Canada. Lifeline provides fire protection and security services to residential, commercial, industrial, institutional, and government clients. Lifeline provides services at all stages of a project including designing, cost estimation, installation, inspection, etc. We take great pride in the exceptional quality of our work and the dedication of our team. Become a valuable member of the Lifeline team today!

We are currently seeking an experienced Benefits Specialist to join the Lifeline team. The Benefits Specialist will be responsible for the accurate and timely administration of employee group benefits, including enrollments, changes, terminations, and insurance claims support. This role serves as the main point of contact between employees and the benefits/insurance provider, ensuring a positive employee experience and full compliance with plan requirements. The environment is fast-paced and non-union.

Industry: Fire Protection / Life Safety Systems

Term: Full-Time, Permanent, Remote

Location: Mexico

Key Responsibilities

- Report directly to the Vice-President of HR
- Independent Contractor (Remote)
- Administer the full employee benefits lifecycle: new hire enrollments, dependent additions, life-event changes, and terminations
- Serve as the primary point of contact for employees regarding group benefits (health, dental, life, disability, and other insurance coverage)
- Liaise with the benefits/insurance provider to resolve claims, coverage questions, billing discrepancies, and eligibility issues
- Process enrollments and changes accurately and on time within the benefits provider portal
- Reconcile monthly benefits invoices and maintain up-to-date eligibility records
- Track probation periods and waiting periods to ensure timely benefits eligibility




- Support employees with short-term and long-term disability claims, leaves of absence, and return-to-work documentation
- Coordinate with Payroll to ensure benefit deductions are accurate
- Prepare and distribute benefits information, enrollment packages, and employee communications
- Maintain confidential employee benefits files and ensure compliance with internal policies and privacy requirements
- Support annual plan renewals and open enrollment, if applicable
- General HR projects as needed
- Perform other duties as assigned

Qualifications

- Degree or diploma in Human Resources, Business Administration, or a related field (or equivalent work experience)
- 2+ years of experience in benefits administration, group insurance, or a related HR role
- Solid knowledge of group benefits, insurance plans, enrollment processes, and claims management
- Experience working with Canadian or U.S. benefits providers is a strong asset
- Advanced/fluent English (C1 or higher), written and verbal, is required. You will communicate daily with employees and insurance providers in English.
- Excellent attention to detail and accuracy when handling data and confidential information
- Strong customer service and communication skills; able to explain benefits clearly to employees at all levels
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment
- Ability to work independently in a remote setting
- Proficiency in Microsoft Office Suite (especially Excel) and Google Workspace is required
- Experience with HRIS or benefits portals is an asset
- Reliable internet connection and a suitable home office setup

Lifeline is an equal opportunity employer and values diversity. If you require accommodation during the hiring process, please inform us in advance to arrange a reasonable and appropriate accommodation.

While we thank all candidates for their interest, only those selected for an interview will be contacted.

Job Type: Full-time

Pay: From $15,000.00 per month

Work Location: Remote

📌 Benefits Specialist - (Remote) (México)
🏢 Lifeline Fire Protection
📍 México