C.R. England is hiring for a Road Service Agent (RSA) to assist with Road Service Operations and support fleets assigned to their watch. This position requires regularly updating the department leaders and operations groups, providing well educated decisions on very particular cases and being the point contact between RS Department and Operations. The person in this role interats with C.R. England Operations Group, Service Providers, Drivers, Vendors, RS management team, HR department in Mexico among others.

Activities:

- Oversee mechanical breakdowns
- Making outbound and taking inbound phone calls
- Coordinate and schedule service, providing our drivers with an accurate start and completion
- Ensure that our CRE drivers are given the support that is needed daily
- Strong customer service skills

Abilities:

- Ability to resolve conflict in a professional manner
- Providing resolutions to problems in a time-effective manner
- Attention to detail
- Ability to adapt
- Problem-solving

Requirements:

- English proficiency advanced to native
- Location: Querétaro
- Proficiency in Microsoft Office




- Ability to manage multiple operating systems
- Ability with software systems
- Call Center experience
- Mechanical experience

Benefits:

- Mexican Law benefits
- Food coupons $600 MXN
- Major medical Insurance
- Punctuality bonus
- Savings funds
- Productivity bonus in USD

100+ Years of Excellence

Not every transportation company can boast over a century in the business. Our long history shows that we deliver on our promises. We know that matters when deciding who to work with. Avoid the risks and uncertainty of start-up companies by working with an established, values-driven transportation company with deep roots in the industry.

To find a full list of available positions visit: https://jobs.dayforcehcm.com/en-US/crengland/MEXClientCareerSite

Weekly and yearly pay estimates are based on 1+ years of experience. For Pay Disclaimer visit: https://www.crengland.com/pay-disclaimer/.

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📌 Road Service Agent (Day Shift) (Querétaro)
🏢 C.R. England
📍 Querétaro