Are you an experienced Customer Service professional living in Latin America with a passion for delivering exceptional support? We are expanding our team and looking for detail-oriented, high-performing customer service professionals to support a well-established U.S.-based company.
If you have advanced English fluency, a customer-first mindset, and thrive in a quality-driven remote environment, we want to hear from you!
What We Offer:

- 100% Remote Position (Work from home anywhere in LATAM)
- Competitive Compensation package
- Full-time schedule aligned with US business hours
- Long-term career growth opportunities within a stable, growing team

Core Requirements:

- Language: Advanced English proficiency (C1/C2 level) for daily verbal and written communication with US-based customers.
- Experience: Previous experience in Customer Service, Customer Care, Call Center, or Customer Support roles.
- Tech Setup: Reliable high-speed internet, a modern computer, and a quiet, dedicated home office.
- Software: Comfortable working with CRM systems (e.g., Salesforce, Zoho, HubSpot) and general computer-based applications.

General Responsibilities:

- Provide customer support via phone, email, and other communication channels.
- Respond to customer inquiries regarding accounts, orders, services, and general questions.
- Resolve customer concerns efficiently while maintaining a positive and professional attitude.
- Document all customer interactions accurately within the company's CRM and internal systems.
- Escalate complex issues when necessary while ensuring appropriate follow-up.
- Maintain detailed knowledge of company policies, products, and services.
- Collaborate with internal departments to resolve customer requests promptly.
- Meet quality assurance standards and customer satisfaction (CSAT) goals.

Skills We're Looking For:





- Outstanding verbal and written communication skills.
- Excellent active listening and problem-solving abilities.
- Ability to remain calm and professional while handling challenging customer situations.
- Strong organizational skills and attention to detail.
- Genuine desire to help people and create positive customer experiences.

Preferred Qualifications (a plus, not required):

- Experience supporting U.S.-based customers.
- Experience in hospitality, travel, or vacation ownership industries.
- Familiarity with CRM platforms such as Salesforce, Zoho, or HubSpot.
- Experience meeting CSAT and QA metrics.

Video Interview Guidelines
As part of the application process, you will complete a short AI-conducted video interview.
To help us get to know you at your best, please complete your interview in a quiet, well-lit environment with a stable internet connection and a clean, professional background. Please treat it as you would a live interview.
We recommend avoiding distracting environments, background noise, poor lighting, or settings that may make it difficult for you to present yourself professionally.
Hiring Process

- Access the application link and complete your AI interview: https://app.lathire.com/i/OWGrpZ
- Candidates who pass the initial screening will have a recruiter interview with LatHire.
- Qualified candidates will be presented to the client for review.
- If selected, you will receive an official job offer with all hiring details, including compensation, schedule, and start date.
- LatHire will guide you throughout the entire process and support you during onboarding with the client.

Important: Your application will not be considered unless you complete the AI-conducted interview.
Job Type: Full-time
Work Location: Remote

Job Type: Full-time

Pay: $13,709.00 - $37,700.00 per month

Work Location: Remote

📌 Customer Service Representative - Mexico (México)
🏢 LatHire
📍 México