Job Description Accountability and Scope The Customer Service Representative I is accountable for facilitating and building customer relationships through providing continuous high-quality service and support. The Customer Service Representative will maintain a basic working knowledge of sales policies, internal practices, and sales administration work instructions. In this role, the representative will leverage internal working partnerships to investigate and reconcile non-commercial customer issues, perform basic account administration (RMA's, prioritization, and order release, etc.), and ensure overall customer expectations are met.
Reports To Manager, Sales Supervisor, Customer Service
Essential Duties and Responsibilities
- Know, understand, and incorporate the Incora philosophy, value and vision in all business behavior, practice, and decisions
- Maintain up to date knowledge of Incora customer requirements and distribution methods and timing
- Maintain positive working-relationships with external customers and all inter-working departments and personnel




- Provide excellent customer service with the intentions of building and maintaining customer relationships through fast and accurate processing of requests
- Respond promptly, professionally, and with appropriate detail to customer inquiries pertaining to order information/status, product availability, and/or the plan of action as approved by management to support customer requirements and on time delivery throughout the day
- Investigate and attempt to resolve customer issues in alignment with established company policies, procedures, and work instructions
- Provide LTA contract administration support, as assigned
- Process, monitor, and release incoming orders, and manage internal communication for pending orders to ensure on time delivery to meet customer expectations (daily)
- Prioritize orders based on urgency of product needed, specifications, and shipping and delivery

Requirements
- Process daily rele

📌 Customer Sales Representative-1 (Chihuahua)
🏢 Wesco Aircraft Hardware
📍 Chihuahua