Join the wave of growth at Maersk At Maersk, we are more than a logistics company-we are a general integrator connecting and simplifying supply chains around the world. As our Global Service Centers (GSC) in the Americas continue to grow and mature, we are strengthening our regional operations capabilities to drive standardization, operational excellence, and continuous improvement across our network.
Here's the DealWe are looking for a Regional Operations Subject Matter Expert (SME) to act as a trusted process authority across multiple countries and operational teams. This role will provide expert guidance on regional operations, ensure alignment with global standards, support complex issue resolution, and drive the adoption of consistent processes and best practices. You will work closely with operational leaders, key users, functional teams, and regional stakeholders to improve performance, strengthen controls, and support business transitions and transformation initiatives.
Key Responsibilities
- Support SCP (New Lead Logistics Platform)



migrations and implementation activities for new and existing customers, ensuring operational readiness, business adoption, and seamless onboarding.
- Act as the regional subject matter expert for assigned operational processes, systems, and ways of working.
- Provide guidance to operational teams and stakeholders on process execution, standards, controls, and business requirements.
- Drive process standardization across countries and locations while identifying and managing justified local exceptions.
- Monitor operational KPIs, service levels, quality indicators, and process compliance; identify gaps and coordinate corrective actions.
- Lead root-cause analysis and support the resolution of complex operational issues and escalations.
- Maintain and improve SOPs, work instructions, process maps, training materials, and knowledge documentation.
- Support business transitions, new process implementations, system changes, and stabi

📌 Regional Ops SME (Ciudad López Mateos)
🏢 APM Terminals Gothenburg
📍 Ciudad López Mateos