About our company Confie is the largest independent personal lines insurance agency and broker in the United States—serving customers nationwide. In 2010, we established our Shared Services Center in Tijuana, Baja California, creating a world‑class operation built to efficiently support our customers, drive innovation, and develop exceptional talent. Since then, our Mexico operation has become a vital extension of our organization, strengthening the work that powers our U.S. business and elevating the experience of customers across all 50 states. Today, more than 1,800 team members—both on‑site and remote—help fuel our success with a focus on quality, consistency, and operational excellence. Our growth reflects a deep investment in technology, continuous improvement, and—most importantly—our people. We foster an inclusive, fast‑paced, and collaborative culture where employees are encouraged to grow and build long‑term careers with a company shaping the future of insurance. Learn
Job DescriptionResponsible for the day‑to‑day support operations providing level3 support,



monitoring, and proactively maintaining companies’ systems and technologies, including VMware, Windows Servers, IIS, including other applications.
Job ResponsibilitiesAll duties of Infrastructure Support Level1 Generate system utilization reports utilizing monitoring tools such as, SolarWinds & Vrops Creation of DHCP Scopes and Failover Configurations Perform routine system updates, patches, and upgrades. Escalation for Level1 &2 Support & Dispatch Enforce IT Infrastructure standards and best practices to ensure a high degree of user satisfaction based on Management & Senior Administrator/Engineer recommendations Logging: Monitor server aggregating logs from critical servers and other critical systems Problem solving, troubleshooting, and analytical skills with the ability to define problems, collect data, establish facts and draw valid conclusion to respond to common inquiries or escalations from end‑

📌 Infrastructure Support (Tijuana)
🏢 Confiemx-Taadmin
📍 Tijuana