OVERVIEW
The Person Office (HR) Generalist provides daily transactional support to their assigned business
units through the direction and guidance of the site Person Office (HR) Manager. This role requires 3-5
years of experience in Human Resources, preferably supported by growth in previous roles, and the
ability to work on-site supporting a high-volume call-center. Previous call-center experience is a plus
and requires knowledge of leave management (FMLA/ADA etc.), policy adherence, employee
relations, conflict resolution, and the ability to communicate across various levels within the
organization

RESPONSIBILITIES
- Primary support to Person Office (HR) Manager
- Responsible for day-to-day administration of core Person Office (HR) services to employees and managers in accordance with Qualfon corporate and site policies and procedures.
- Performs a variety of employment related functions and serves as the site liaison between centers of excellence such as Talent Acquisition, Compensation, Benefits and Payroll.




- Coordinates and manages Onboarding and Offboarding procedures for assigned business units.
- Responsible for Employee data management recording and filing of employee information; electronic and hardcopy.
- Manages all Leave of Absence requests in accordance with federal, state and company guidelines
- Communicate company's policies and procedures.
- Supports the site employee performance evaluation administration.
- Ensures Site/Regional Compliance with Workers Compensation and State and Federal Law
- Provides Employee Relations Support to Leads / Supervisors/ Managers under the guidance of the site Person Office Manager.
- Effectively communicates Human Resources information to employees.
- Supports Unemployment insurance compliance and reporting.
- Provides applicable reports and HR related administrative tasks.
- Champions and adheres to company guidelines and policies.
- All other tasks as assigned

QUALIFICATIONS
Required Skills/Abilities:
- Excell

📌 PERSON OFFICE BUSINESS PARTNER I (Ciudad de México)
🏢 Qualfon Philippines
📍 Ciudad de México