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"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."
"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."
Peggy Focheux Duval: Director of Learning & Development, France
At Hyatt Place Cancún, our associates are the heart of our authentic hospitality. We are looking for a versatile Front Desk & Café Support Agent to join our dynamic team. This unique role combines the core responsibilities of a front desk professional with active support in our vibrant café operation, perfect for someone who enjoys variety and delivering exceptional guest experiences across multiple touchpoints.
Job Responsibilities:
Front Desk Operations (Primary Function):
- Provide a warm welcome and efficiently handle guest check-in/check-out procedures.
- Manage guest inquiries, requests,



and resolve complaints with empathy and professionalism, ensuring guest satisfaction.
- Operate the telephone system and provide information about hotel services and local attractions.
- Maintain the organization and welcoming atmosphere of the front desk and lobby area.
- Provide direct support to the Café/Barista station, especially during peak hours (e.g., morning coffee rush, evening service).
- Assist in preparing and serving basic coffee beverages, teas, and other simple drinks as needed.
- Help maintain the cleanliness, stock, and presentation of the café and Gallery area.
- Support the setup and breakdown of the complimentary breakfast service.

Cash Handling & Inventory:
- Accurately process all guest payments, room charges, and cash transactions at the front desk.
- Assist with placing and managing orders for café and kitchen supplies.
- Perform basic inventory counts for café cons

📌 Gallery Host/ Front Desk receptionist (Cancún)
🏢 Hyatt Hotels
📍 Cancún