About Cargobase
At Cargobase, we build a collaborative platform that connects enterprise shippers (e.g. Bosch, Reckitt Benckiser, Goodyear, Ennoconn) and Logistics Service Providers (e.g. DHL, DSV, FedEx) to work together across complex freight operations. The platform supports the full logistics lifecycle - from urgent ad-hoc shipments to long-term tenders, and from invoicing and compliance to reporting and analytics. Our customers rely on Cargobase as a system embedded in their day-to-day operations.

Role Overview
The Junior Customer Excellence Associate supports the full post-sales customer journey including onboarding, implementation, platform support, and customer engagement. You will contribute directly to live implementation projects, handle support queries, and begin managing customer relationships under the mentorship of more senior team members.

Key Responsibilities
1. Customer Onboarding & Implementation Support
- Assist in onboarding new customers by helping prepare configuration documents, platform walkthroughs, and user setup.




- Participate in implementation tasks such as data mapping, test case execution, UAT coordination, and go-live prep.
- Shadow and gradually lead implementation projects with defined templates and checklists.
- Support creation of solution documentation (user guides, workflows, FAQs) with direction from consultants.

2. Customer Account Support & Engagement
- Serve as the secondary point of contact for selected accounts, handling routine updates and usage questions.
- Monitor platform usage and customer activity dashboards to spot early risk signals.
- Support health check-ins and training refreshers alongside senior managers.
Build foundational relationship skills by participating in structured customer touchpoints.

3. Support Ticket Management & Troubleshooting
- Handle tier 1 support tickets via chat and email, including access issues, basic functionality queries, and data corrections.
- Escalate complex issues to senior tea

📌 Junior Customer Excellence Associate (Monterrey)
🏢 Cargobase Pte
📍 Monterrey