EPAM is a leading integral provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

We are seeking a Chief DevOps Engineer to lead the design, automation, deployment, and operation of an enterprise Amazon Connect contact center platform using modern Site Reliability Engineering practices. You will take solutions from concept to production, establish mature DevOps and IaC standards, and drive reliable operations.

Responsibilities

• Lead end-to-end design of the Amazon Connect platform architecture, security, and operational model




• Build complete Amazon Connect solutions beyond contact flow configuration, including APIs and integrations
• Define and enforce Git-driven engineering practices such as branching, code reviews, and versioning
• Design and operate CI/CD pipelines that automate build, test, and release workflows for platform components
• Develop and maintain Infrastructure as Code with AWS CloudFormation to enable repeatable environments
• Automate deployments and governance to improve reliability, auditability, and release consistency
• Troubleshoot complex production issues across Amazon Connect, AWS services, and enterprise integrations
• Establish operational standards for monitoring, incident response, and continuous improvement

Requirements

• Extensive Amazon Connect experience (7+ years) in enterprise environments
• Strong AWS architecture experience including serverless and event-driven patterns
• Proven leadership experience owning platform mode

📌 Chief DevOps Engineer (México)
🏢 Epam Systems
📍 México