EPAM is a leading general provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

We are seeking a hands-on Senior Site Reliability Engineer to maintain, enhance, and support a Java services ecosystem while strengthening reliability, observability, and operational readiness. You will partner closely with engineering stakeholders, contribute during on-call efforts, and drive measurable SLO improvements.

Responsibilities

• Provide on-call support for Java backend services during business hours
• Troubleshoot complex distributed system issues using logs and telemetry




• Identify root causes and drive incident resolution through actionable changes
• Prepare and deploy patches to address cloud infrastructure issues
• Define and improve service metrics and dashboards to assess platform health
• Improve reliability and observability posture for key services
• Create and refine runbooks to standardize operational response
• Track and improve SLOs through repeatable processes
• Submit code changes that improve SLOs when errors occur
• Communicate operational issues clearly and concisely in writing during incidents

Requirements

• 3+ years of SRE/DevOps experience supporting production services
• Strong on-call support experience for backend service ecosystems
• Proven incident response skills using logs and telemetry to find root causes
• Hands-on Amazon Web Services experience
• Solid Amazon DynamoDB experience
• Solid Amazon ElastiCache experience
• Strong Git skills f

📌 Senior Site Reliability Engineer (México)
🏢 Epam Systems
📍 México