Atradius

The Atradius Group provides trade credit insurance, surety and collections services worldwide, and has a presence through 160 offices in 52 countries. The products offered by Atradius protect companies around the world against the default risks associated with selling goods and services on credit.

At Atradius, we believe in personal development and the Growth Mindset. Our Culture is based on teamwork, reliable accountability, constantly improving and unrivalled service. Read on more on our Career site: https://careers.atradius.com/en/careers.

Job Description

The IT Service Desk Analyst will provide first and second line technical support to internal staff. The Analyst will work with applications and systems to perform analysis, diagnosis, and resolution of staff problems. Also, it will be responsible of duties including maintaining user records, preparing reports, and managing hardware inventories.

In this position your key responsibilities will be:

• Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries
• Receiving,



logging and managing calls from internal staff via telephone, Self Service Portal and email
• Maintaining an Asset Database and track changes
• 1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware, such as Smartphones, Laptops, PCs and Printers
• Troubleshoot basic network issues
• Escalate unresolved calls to the infrastructure support team
• Log all calls in the Service Desk Call Logging system (Service Now)
• Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
• To maintain a high degree of customer service for all support queries and adhere to all service management principles

What qualification should you have? The idóneo candidate will have the following profile:

Required qualifications:

• 2 years experience in an IT Service Desk and/or Call Centre requi

📌 IT Service Desk Analyst Mexico, Cdmx (Ciudad de México)
🏢 Atradius
📍 Ciudad de México