Job Description

As a Mid Level DevOps Engineer, you will support the delivery of customer projects and the ongoing operation of production services. You will be involved throughout the technical delivery lifecycle, including planning, client meetings, cloud-infrastructure deployment, Imagen software installation, and workflow automation.

You will work as part of the wider delivery team to ensure deployments are fully operable at go-live, maintain existing service levels during change and transition, and improve service quality through automation, incident reduction, and effective recovery processes.

The role requires strong technical knowledge of cloud infrastructure, CI/CD pipelines, infrastructure-as-code, scripting, networking, and Windows Server environments. You will communicate with customers and internal stakeholders while contributing to consistent operational standards and continuous improvement.

Key Responsibilities

In this opportunity as a Mid Level DevOps Engineer, you will:

• Deploy and Configure Customer Solutions:



Deploy and configure cloud-based infrastructure and install the Imagen software solution for customer projects.
• Configure Platform Environments: Configure ImagenWeb using platform editing tools to deliver customer-specific configurations and finishing touches.
• Support Data Migration: Write and run bespoke data-migration processes.
• Develop Automation Solutions: Develop scripts and automation to improve delivery and content-onboarding workflows.
• Ensure Service Operability: Ensure new services meet operability requirements, including monitoring, alerting, logging, documentation, runbooks, and handover, before go-live.
• Improve Service Quality: Support the reduction of incident rates through root-cause analysis, problem management, and automation.
• Support Incident Resolution: Work with first-line operations and technical support to improve service recovery times and resolve customer issues.
• Maintain Service Levels: Maintain or

📌 DevOps Engineer (Ciudad de México)
🏢 Thomson Reuters México
📍 Ciudad de México