EPAM is a leading integral provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

We are seeking a Lead GenAI Engineer to architect, develop, and manage agentic AI solutions on Amazon Bedrock AgentCore as part of a contact center transformation initiative. The consultant will lead the implementation of multi-agent workflows, craft LLM-driven conversational experiences, and connect these solutions with Amazon Connect.

Responsibilities

• Architect and build multi-agent workflows on Amazon Bedrock AgentCore to coordinate complex, automated business operations




• Develop agentic AI systems that leverage tool use, memory handling, and orchestration techniques to support autonomous, context-driven agent actions
• Craft prompt engineering approaches and context assembly methods tailored for large-scale production environments
• Connect agentic AI functionality with Amazon Connect contact center workflows to strengthen customer interaction automation
• Build LLM-driven applications powered by Amazon Bedrock foundation models to deliver robust, scalable generative AI features
• Construct RAG (Retrieval-Augmented Generation) pipelines and knowledge base connections to keep model outputs accurate and current
• Create and launch conversational AI experiences for customer-facing platforms, ensuring smooth and intuitive interactions
• Establish guardrails, safety mechanisms, and compliance protocols to support responsible and secure AI usage
• Roll out solutions through AWS se

📌 Lead GenAI Engineer (México)
🏢 Epam Systems
📍 México