Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.

Job Description

The Customer Service Associate III handles moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolves service concerns while documenting customer requests, and completing changes to policies. This individual provides service to customers, which may include inbound/outbound calls, incoming correspondence, other communications sources and call transfers for service transactions.

What You’ll Do

• Establish rapport with customers and gather details to file First Notice of Loss (FNOL) claims.




• Provide clear explanations of the claims process and next steps.
• Receive, screen, and route incoming phone calls and electronic correspondence.
• Communicate with customers and third parties to obtain or provide claim‑related information.
• Accurately document customer interactions following established guidelines.
• Assist with scheduling inspections and arranging rental cars when needed.
• Demonstrate empathy, patience, and professionalism during every conversation.
• Use online systems and prompts to guide callers and set expectations.

Required

What You Bring

• Advanced English and Spanish (fully bilingual).
• Strong verbal and written communication skills.
• Ability to multitask across multiple systems.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong attention to detail and ability to follow structured procedures.
• Minimum 1 year of call center experience

Preferred (Nice To Have)

📌 Claims Reporting Representative (Tijuana)
🏢 Integon Service
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