BAT is evolving at pace into a general multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.

To achieve our ambition, we are looking for colleagues who are ready to join us on this journey Tomorrow can't wait, let's shape it together

British American Tobacco Mexico has an exciting opportunity for a Sr Business Analyst in Monterrey.

Your key responsibilities will include:
- Partner with customers, business stakeholders, and SMEs to gather, validate, document, and prioritize Digital Tools and Data & Analytics business requirements.
- Translate business needs into actionable deliverables by collaborating with technical teams to define user stories, acceptance criteria, priorities, and value-driven outcomes.
- Support Strategic Project IT Delivery Leads in roadmap planning, project execution, reporting, and successful delivery across all project phases.
- Manage service performance and governance by conducting regular reviews with business stakeholders and service providers, covering SLAs, capacity planning, release management, patching,



audits, and continuous improvement actions.
- Coordinate incident resolution, troubleshooting efforts, and operational activities to maintain system performance, stability, and business continuity.
- Ensure change requests are properly assessed for business impact and service-level implications while supporting continuous service improvement initiatives
- Manage the successful end-to-end delivery of Data & Analytics deployments, balancing priorities, managing risks, communicating progress, and escalating issues when necessary.
- Leverage data, adoption metrics, and performance insights to drive continuous improvement, prioritize future enhancements, and identify root causes of adoption or compliance challenges.

What are we looking for?
- University degree, with 5+ years of work experience related to the management of complex IT Services environment
- Business-facing IT experience or engag

📌 Sr Business Analyst (Monterrey)
🏢 The British American Tobacco Group
📍 Monterrey