We are currently seeking a SAP Basis Operations to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

CDM Job Description

ABOUT THE TEAM

SAPCustomerDelivery Engagement (CDE) is part of SAP Enterprise Cloud Services (ECS) and deliversfixed-scope,proactive and outcome-based servicesacross the entireSAPsoftware stacktoSAP’sPaaS and SaaS cloud and on-premise customers.

We manage a variety of customer engagements in HANA Enterprise Cloud, other SAP Cloud Offerings (like SuccessFactors) and on-premise. The service portfolio includes infrastructure services and Application Managed Services like Managed Data, Testing and Security.

We create a stable foundation forour customers’IT operationsand supportcustomers on their digital transformation journeyto the intelligent enterprise based on S4/HANA. With continuous access to our expertise and the broader SAP expert network, our customers can take advantage of the latest technologies to support continuous business innovation. SAPCDEhelps customers accelerate their innovation adoption,



delivering the flexibility to adapt to business changes, rapidly implement technologies and standardize and optimize operations of SAP centric solutions. The mission of theCDE Organizationis to maximize the customer success by helping to manage complexity,ensurestable operations, mitigaterisk and lowering total cost of operation,support customers on their journey to the intelligent enterprise powered by S4/HANA andreleasing investmentas well ascustomer resource capacityfor innovation.

THE ROLE

The CDM is the voice of the client within SAP and recognized as themain contact andescalation point for allquestions andissues with regards to the ECS engagement

The Customer Delivery Manager (CDM) is the personal point of contact for allECScustomers, managing and coordinating all account activities with internal stakeholders and customers. TheCDMcooperates closely with theTechnical Service Managers(TSM) andtheProjectLead (PL) during larger

📌 SAP Basis Operations (Guadalajara)
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📍 Guadalajara