Mexico City / CDMX / Mexico

Clara is the leading spend management platform in Latin America. More than 40,000 businesses run on our corporate cards, bill pay, financing and B2B payments, and in 2025 the Financial Times named Clara the fastest-growing company in Latin America. We're ~400 people, backed by Kaszek, monashees, Coatue, DST General, ICONIQ, General Catalyst and Goldman Sachs, among others.

What you'll do

We're looking for a Customer Happiness Associate to support Clara’s growing base of B2B customers. You’ll be a key player in ensuring an exceptional support experience, owning complex issue resolution and creating thoughtful interactions that reflect Clara’s commitment to excellence.

In this role, you will:

Resolve escalated support issues through email, chat, and phone with empathy and precision.

Proactively investigate customer problems and document findings clearly in internal tools.

Provide follow-up support to ensure complete resolution and satisfaction.





Engage with customers considering cancelling or reducing their usage and offer solutions that support retention.

Identify trends in customer feedback and propose improvements to product or process.

Balance multiple incoming tickets while maintaining quality, tone, and timeliness in every interaction.

Use tools like Zendesk, HubSpot, and Google Drive to deliver high-touch, data-informed support.

Who you are

Must haves

At least 2 years of experience in Customer Support, Customer Success, or Customer Experience roles

Previous experience supporting B2B clients, preferably in a Fintech or fast-paced startup

Advanced proficiency with tools like Google Drive, Zendesk (or similar CSS), and HubSpot (or similar CRM)

Intermediate English proficiency and full professional fluency in Spanish

Strong attention to detail and a high-quality bar for service excellence

A calm, empathetic communicator who thrives in dynamic, high-volume environments

Comfortable managing multiple tickets or cases simul

📌 Customer Happiness Associate (Ciudad de México)
🏢 Clara (Financial Software)
📍 Ciudad de México