One Call in Monterrey is seeking a Supervisor - Workforce Optimization to lead a team of Workforce Management agents focused on real-time performance monitoring, scheduling, and action planning. The role partners with WFM and Operations Leadership to drive data-driven insights, optimize coverage, and develop talent in a dynamic, remote-friendly environment.
Qualifications include 3+ years in call center WFM, 1 year in a supervisory role, and experience with Aspect, eWFM, NICE or Verint.