The Role:

We are looking for our next SSC CREDIT/AR MANAGER within our AR/Credit team... The SSC CREDIT/AR MANAGER is responsible for overseeing all Accounts Receivable (A/R) activities for the Americas region. This role drives timely collections and cash flow by leading the credit team in proactive collection strategies, controlling credit risk through credit assessments and limits, and directly coordinating with the Sales and Customer Care teams, as well as with customers, to resolve payment issues and disputes. The Manager also supervises A/R transactional operations, ensures accurate and compliant processing, and implements best practices to optimize receivables performance and mitigate financial risk across the portfolio. This position requires strong leadership, communication, and analytical skills to achieve departmental and organizational goals.

This position is located in Querétaro, México

What You’ll Do:

Drive Collections Performance

- Lead and motivate the credit team to achieve timely collection targets and optimize Days Sales Outstanding (DSO).
- Develop and implement effective collection strategies for customer accounts.
- Enforce collections policy in all operational aspects
- Ensure team follows policies and procedures, group guidelines, SOPs

Credit Risk Control

- Assess and approve customer credit limits and terms in line with company policy.
- Monitor ongoing credit risk exposure and take action to minimize bad debt according to IFRS-9
- Assess and monitors credit insurance activities including requesting and maintaining credit limits, reporting claims, fulfilling turnover declarations and any other insurance procedure.
- Works with credit insurance brokers for special requests, arbitrage sessions, policy renewals and contracts. Supervising insurance invoices and profit-sharing schemes.

Stakeholder Coordination





- Partner closely with the Sales and Customer Care teams to address customer issues impacting payment timelines.
- Engage directly with customers to resolve escalated disputes and maintain positive working relationships.
- Coordinates order to cash RACI and workflow with all the involved parties
- Promotes and trains on cash culture

A/R Transaction Management

- Oversee all accounts receivable transactional processes, ensuring accuracy, compliance, and timely processing.
- Supervise miscellaneous invoice generation, payment application, and account reconciliations are performed on time.
- Ensure proper controls, process discipline and issue resolution across transactional AR activities.
- Support alignment between credit management and AR operations to enable smooth end to end management of receivables

Reporting and Analysis

- Prepare and present regular reports on A/R aging, collections status, bad debt, and key performance metrics on a timely basis.
- Identify trends, risks, and opportunities for process improvements.
- Ensure data related to customers’ credit limits and payment terms is accurate in SAP.

Team Leadership

- Lead, develop, and coach the AR/Credit team, setting goals and monitoring performance.
- Perform regular individual meetings maintaining a positive work environment, reducing turnover.
- Foster a high-performance and customer-centric culture within the team.

Process & Policy Optimization





- Drive the development and continuous improvement of credit and collection policies, procedures, and systems.
- Ensure compliance with internal controls and relevant regulatory requirements.

What You’ll Need:

Education:

- Bachelor´s degree in Finance.

Experience:

- 10 years’ experience working in a multi-national company.
- Strong Knowledge of a wide coverage of Financial Risk, including Cash, Credit and Financial Markets.
- Proven experience managing end-to-end Credit-to-Cash (C2C) and Order-to-Cash (O2C) processes.

Strong leadership experience managing teams.

- Experience leading Accounts Receivable and Collections teams in a fast-paced environment.
- Experience partnering with cross-functional stakeholders, including Sales, Customer Service, and Finance.
- Strong analytical skills with the ability to interpret financial data.
- Experience working with ERP systems such as SAP, Oracle, or similar platforms (e.g., Kyriba or other TMS).
- Advanced English communication skills, both written and verbal.
- Business Trips (Percentage): Amercias perimeter + France- 1 / 2 times per year.

AAP/EEO Statement

Roquette is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. "AAP, EEO, Drug-Free Workplace"

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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📌 Credit & AR Manager (Santiago de Querétaro)
🏢 Roquette Group
📍 Santiago de Querétaro