At BETWEEN, we offer the opportunities you need to reach your professional goals. If you want to develop your skills in IT and Engineering, this is your next destination! We provide support across a wide variety of areas such as Firmware, Software, BI, Design, Project Management, and many more. In addition, we develop custom technological solutions from our BETWEEN Labs.

We are looking for a Customer Success Manager to join a general technology company's 3D Printing business. The business offers 3D printing "as a service": customers have the printers on site and pay based on usage. You will manage B2B customers after the contract is signed and make sure they get value from the service, stay and grow.

Responsibilities:

- Lead customer onboarding after contract signature.




- Be the main point of contact for customers: questions, issues and escalations.
- Manage difficult conversations with unhappy customers and turn them around.
- Coordinate with internal teams (subscriptions, technical support, billing, sales operations) to solve issues.
- Drive renewals, retention and account growth.
- Track customer health and report on your portfolio.

Conditions

- Permanent contract
- 100% remote work from anywhere in Mexico or Colombia
- Salary aligned with experience and the market, ranging from 25,000 to 32,000 MXN gross/month.
- Flexible working hours.

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📌 Customer Success Manager (Mexico - Remote) (Centro)
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📍 Centro