KEY RESPONSIBILITIES

- Lead the delivery of SAP Application Management Services (AMS), support operations, and continuous improvement initiatives.
- Serve as the primary point of contact for clients, fostering strong relationships and ensuring high levels of customer satisfaction.
- Manage service governance, ensuring compliance with Service Level Agreements (SLAs), KPIs, and contractual commitments.
- Oversee multidisciplinary SAP teams, driving collaboration, performance, and professional development.
- Manage critical incidents, escalations, risks, and service recovery efforts, ensuring timely resolution and minimal business disruption.
- Coordinate deployment activities, release planning, and production support to ensure seamless service transitions.
- Monitor service performance, identify improvement opportunities, and implement operational excellence initiatives.
- Lead estimation, capacity planning, resource management, and financial tracking activities for SAP engagements.
- Collaborate with global delivery teams and stakeholders to ensure consistent and high-quality service execution.
- Drive transformation initiatives, automation opportunities, and SAP best practices to maximize business value for clients.

A results-oriented leader with a strong customer focus, excellent stakeholder management skills, and a passion for delivering high-quality SAP services.

The idóneo candidate combines strategic thinking, operational discipline, and technical understanding to drive service excellence and long-term client success.

REQUIRED QUALIFICATIONS

- Advanced proficiency in SAP Service Delivery Management or Account Delivery Management.
- Minimum of 12 years of experience in SAP implementation, support, AMS, or managed services environments.
- Proven experience leading SAP service delivery teams in complex, global organizations.




- Strong knowledge of IT Service Management (ITSM) and ITIL frameworks.
- Experience managing client relationships, executive stakeholders, and service governance processes.
- Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related field.

PREFERRED QUALIFICATIONS

- Experience supporting SAP S/4HANA and hybrid SAP landscapes.
- Advanced proficiency in Business Operations Management.
- Advanced proficiency in Estimation and Planning.
- Advanced proficiency in Work Management.
- Intermediate proficiency in Risk Assessment.
- Intermediate proficiency in Process Improvement.
- Experience managing large-scale SAP support engagements and global delivery models.
- SAP and/or ITIL certifications are highly desirable.

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience,



functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

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Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you'll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that's why we offer support any way we can-when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture

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📌 SAP Service Delivery Lead (Ciudad de México)
🏢 1913 Accenture Sc Atc
📍 Ciudad de México