# Track and Trace (After-hours Support)A real seat on Evans's team — hired through Pulpo.Querétaro · Evening/Overnight Coverage · CSTFull-time// ABOUT THE ROLE## What this job is.Keep North America's freight moving, day or night.At Trilled Soluciones, we connect exceptional talent in Mexico with high-growth companies in the United States. We've helped hundreds of professionals build meaningful careers while supporting products that power real businesses.We're looking for a Track and Trace (After-hours Support) specialist who does their best work when the office is quiet and the freight keeps moving. This is a remote, evening and overnight seat. You'll work on your own, keeping LTL and TL shipments on track, customers informed, and problems handled before morning.After hours, you're the main point of contact for your assigned accounts. You own each order from entry and validation through the final delivery update. You'll work with carriers, drivers, dispatchers, consignees, and Account Managers, and at the end of every shift you'll hand the day team a clean, well-documented queue.If you're organized, proactive, and take pride in making sure nothing slips through the cracks overnight, this role is for you.// ABOUT THE CLIENT## Who you'll work with.EvansEvans Transportation Services is a Waukesha, Wisconsin-based third-party logistics (3PL) provider with over 40 years of experience delivering end-to-end transportation management solutions across North America. As one of the country's first 100 licensed freight brokers, Evans has grown into a sophisticated, technology-driven 3PL offering Full Truckload, L TL, Parcel Optimization, Project Logistics, and cross-border Mexico services.Evans is known for quick response times, carrier invoice auditing, and a highly configurable TMS that gives shippers real transparency across their supply chain.



The Managed Operations team relies on its Visibility Manager to keep the team executing consistently, customers informed, and exceptions handled before they become problems.// WHAT YOU'LL DO## Responsibilities.* Enter and validate LTL and TL orders received after hours, applying the correct customer rates in the TMS.* Check order and account data and fix any missing or incorrect information.* Schedule and confirm pickup and delivery appointments with carriers and consignees.* Work tracking reports to find loads still waiting on a PRO number and to monitor active in-transit shipments.* Make check calls to drivers and dispatchers to get status updates on in-transit loads.* Update ETAs, flag shipments trending late, and reschedule missed pickups with the correct reason code.* Mark shipments as picked up with accurate PRO numbers and times, and leave clear, timestamped notes on every load.* Monitor the shared after-hours inbox and respond to escalated customer and vendor messages promptly and professionally.* Communicate delivery updates and exceptions to assigned accounts by TMS, email, and phone, and coordinate intercepts or recovery plans when delays happen.* Keep internal tracking logs up to date, flag recurring service issues to the right Account Manager, and hand off a clean, well-documented queue at the end of each shift.// QUALIFICATIONS## What we're looking for.* Fluent English (reading, writing, and speaking) for daily communication with carriers and customers.* Exceptional customer service skills,



with strong organization and multitasking.* Ability to solve problems independently without direct on-site supervision.* Strong attention to detail and accuracy.* A team-oriented, self-motivated approach and reliable attendance.* Comfort working an evening/overnight schedule.* Proficiency with Microsoft Office, especially Outlook and Excel.// NICE TO HAVE## Extra credit.* 1+ years of experience in logistics, customer service, or transportation management.* Experience with a transportation management system (TMS).* Previous experience with shipping or trucking carriers.* Prior exposure to account management or escalation handling.* Bachelor's degree.// WHO YOU ARE## The person who does well here.You're calm, organized, and detail-oriented, and you stay on top of things so nothing slips through the cracks overnight. You're proactive by nature: you update customers before they have to ask and spot issues before they grow. You keep your customer service at its best even when volume is high or the pressure is on. You're comfortable managing a changing workload on your own across phone, email, the TMS, and MS Teams, and you're a reliable teammate who leaves every shift in good order for the next person. Most importantly, you're looking for a stable, long-term opportunity with a company that values your expertise, respects your contributions, and gives you room to grow.// BENEFITS## What you get.Schedule: Evening/overnight coverage, 10:00 p.m. – 7:00 a.m. CST (exact hours to be confirmed)Actively hiringposted 5 days ago// ROLE DETAILSLocation: Querétaro · Evening/Overnight Coverage · CSTType: Full-timeClient: EvansLanguages: Fluent English requiredCompensation: From MXN 18,000/monthReports to: After Hours SupervisorEmployment Type: Full-time, long-term opportunity
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📌 Track and Trace (After-hours Support) (Santiago de Querétaro)
🏢 Heypulpo
📍 Santiago de Querétaro