Residential Maintenance Manager
Location: Remote (U.S. Time Zones), Mexico City

Compensation: 2,500-3,200 USD

Industry: Real Estate / Luxury Residential Management

Schedule: Full-time, Monday-Friday

About The Company
A private investment fund that owns and manages a portfolio of exceptional luxury homes worldwide. The firm focuses on delivering high-quality experiences for residents and investors while maintaining long-term asset value through careful maintenance, renovation, and operational oversight.

Role Overview
The Residential Maintenance Manager (RMM) will oversee the maintenance, repair, and renovation needs of 20+ luxury residential properties. This includes project managing new acquisitions and construction, coordinating vendors, and implementing systematic processes to ensure properties meet operational and investor standards. The RMM will build a knowledge base of properties to streamline ongoing maintenance and care, ensuring the best experience for residents and investors.

Key Responsibilities
Core Responsibilities

Project management of maintenance, renovations, and on-site operations

Vendor management and budgeting for services and projects

Solve repair and maintenance issues across mechanical, electrical, plumbing, HVAC, home automation, pool/spa, and security systems

Thrive in integral, high-ambiguity environments with shifting priorities

Prioritize tasks to meet tight deadlines and maintain high attention to detail

Communicate effectively with asset managers, local hosts, and vendors

Lead and coordinate teams to resolve problems efficiently

Travel as required for property inspections or project oversight





Implement robust routine residence inspections and preventative maintenance strategies

Train and guide local hosts, property managers, and housekeeping teams on home systems and operations

Case Management

Triage and resolve maintenance issues in a timely manner

Source parts and manage inventory systematically

Manage work orders, track progress on platforms like Salesforce

Develop home maintenance and repair plans for complex cases

Coordinate with trip planning for reservation awareness

Maintain dynamic communication with stakeholders

Vendor Management

Obtain and evaluate bids for maintenance, repairs, and renovation projects

Negotiate contracts to secure competitive terms

Evaluate vendor performance and research market alternatives

Analyze service costs periodically

Major Renovations / New Builds

Develop and manage project plans and budgets

Coordinate vendors and ensure project timelines and budgets are met

Organize regular vendor touchpoints for project execution

Home Acquisitions

Kickoff project plans for new property acquisitions

Arrange inspections and review reports to identify risks or required workCatalog and manage legal documents, HOA documents, and closing documents

Coordinate installation and setup of new properties





New Home Systems Setup (Healthy Home Standards)

Document maintenance history and residence profiles

Maintain recurring maintenance and care requirements in Salesforce

Vet and engage vendors for core care needs

Develop annual home operation, maintenance, and improvement budgets with asset management

Hard Skills

Minimum 5 years residential maintenance management experience

Project management, vendor management, and budget oversight

Proficiency with Microsoft Office (Outlook, Excel, PowerPoint)

Experience with Salesforce, CRMs, and project management tools like Asana

Strong process optimization and analytical skills

Ability to analyze and optimize maintenance processes

Soft Skills

Excellent written and verbal communication

Strong stakeholder management skills

Problem-solving and decision-making abilities

Team player with a proactive, can-do attitude

Flexible, adaptable, and able to thrive in ambiguous environments

About The Candidate

Experienced in residential maintenance management

Comfortable working remotely across multiple time zones

Fluent in English (Spanish or French a plus for LATAM)

Holds valid passport and travel documentation as needed

Driver’s license and comfort renting vehicles internationally

Strong credit rating

Why This Role Matters

Ensures properties are maintained to the highest standards

Protects and enhances asset value

Supports investor satisfaction through operational excellence

Provides systematic and efficient care across multiple international properties

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📌 Residential Maintenance manager - 64435032956 (Ciudad de México)
🏢 Somewhere
📍 Ciudad de México