Carrier's Customer Care Center in Monterrey seeks a Customer Service Performance Optimization Administrator to monitor calls, emails, and chats, provide real-time coaching, and drive quality scores. Reporting to the Site Lead, you will partner with managers to track agent performance and identify improvement opportunities.
Key duties include live monitoring, scoring, delivering feedback, retraining, and coordinating monthly calibrations.
📌 Customer Service Quality (Monterrey)
🏢 Ptechpartners
📍 Monterrey
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