Cloud & Network Manager
Empresa : British American Tobacco
Tipo de empleo : Jornada completa
Monterrey, Mexico
Descripción del trabajo - Cloud & Network Manager
BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.
To achieve our ambition, we are looking for colleagues who are ready to join us on this journey Tomorrow can’t wait, let’s shape it together
British American Tobacco Mexico has an exciting opportunity for a Cloud & Network Manager in Monterrey
The role directly supports the reliability, security and performance of cloud and network platforms that are critical to business operations. It provides operational leadership across AWS-focused cloud services, hybrid connectivity and network service management, helping ensure technology platforms are stable, compliant, cost-effective and able to support business transformation
Your key responsibilities will include:
- Manage cloud and network services across the operational portfolio, ensuring the reliability, availability, security,



performance and operational health of AWS cloud platforms, connectivity, network services and hybrid environments.
- Provide operational leadership for cloud and network services, overseeing monitoring, capacity management, performance, incident response and service continuity in collaboration with internal teams and managed service providers.
- Act as the primary operational escalation point for cloud and network incidents, coordinating technical teams, vendors and stakeholders through resolution, root cause analysis and continuous improvement initiatives.
- Support the deployment, transition and operational readiness of new cloud and network capabilities, ensuring solutions meet enterprise standards for security, supportability and operational excellence.
- Manage service levels, operational KPIs, service reviews and improvement plans, while ensuring compliance with IT service management processes, se

📌 Cloud & Network Manager (Xico)
🏢 British American Tobacco
📍 Xico