Job Description

About You

You are a strategic and commercially driven Account Director who enjoys building long-term partnerships and uncovering new opportunities within complex enterprise accounts. You understand how to move beyond day-to-day account management to become a trusted advisor to senior business and technology leaders, connecting their priorities and challenges with solutions that create measurable business value.

You bring a strong growth mindset to client relationships, combining executive-level relationship building with thoughtful account planning, commercial judgment, and a clear understanding of the technology services landscape. You are comfortable navigating complex organizations, developing multi-threaded relationships, identifying expansion opportunities, and taking ownership of account health, revenue growth, and long-term customer success.

You Bring to Applaudo the Following Competencies:

- Bachelor’s Degree in Business Administration, Technology, Engineering, or a related field is desired, or equivalent professional experience.
- 8+ years of experience in Account Management, Client Services, Enterprise Sales, or Strategic Customer Success.
- 5+ years of experience managing enterprise technology accounts, preferably within Software Development, Consulting, or Technology Services.
- Proven track record of growing multi-million-dollar client relationships through upselling, cross-selling, renewals, and expansion.
- Strong understanding of Software Development, Agile Delivery, Cloud Technologies, AI, and Digital Transformation.
- Proven ability to build and execute strategic account plans focused on revenue growth, wallet share, stakeholder engagement, and risk mitigation.




- Demonstrated experience establishing and managing relationships with C-level and senior technology executives, including CIOs, CTOs, VP Engineering, Chief Digital Officers, and Product Executives.
- Strong commercial, negotiation, forecasting, and pipeline management skills.
- Excellent ability to build multi-threaded relationships across business and technology stakeholders.
- Experience using CRM platforms to maintain accurate account, pipeline, and opportunity data.
- Strong understanding of customer success principles, account health management, and churn prevention.
- Exceptional communication, presentation, negotiation, and relationship-building skills.
- Advanced/Fluent English and Spanish proficiency (C1+ / Fluent in both).

Nice to Have:

- Experience working within a nearshore software development company.
- Experience managing Fortune 1000 accounts.
- Knowledge of AWS, Azure, Google Cloud, Data Platforms, and Generative AI.
- Familiarity with sales methodologies such as MEDDICC, Challenger, or Value Selling.

You Will Be Accountable for the Following Responsibilities:

- Own a portfolio of strategic accounts and corresponding revenue targets, driving long-term growth and customer retention.
- Develop and execute comprehensive annual account growth plans to increase wallet share and expand Applaudo’s presence within existing clients.




- Identify and develop cross-sell and upsell opportunities across AI Solutions, Software Engineering, Cloud Services, Data & Analytics, Cybersecurity, Product Development, and Managed Services.
- Build and maintain trusted relationships with C-level executives, business leaders, and senior technology stakeholders.
- Lead Quarterly Business Reviews (QBRs), Executive Business Reviews (EBRs), strategic planning sessions, and technology roadmap discussions.
- Own expansion pipeline generation, forecasting, growth plans, and achievement of quarterly and annual revenue targets.
- Coordinate commercial negotiations, renewals, and contract expansions in collaboration with internal stakeholders.
- Partner closely with Delivery, Customer Success, Recruiting, and Executive Leadership teams to maximize customer value and account growth.
- Proactively monitor account health, customer sentiment, and business risks to reduce churn and strengthen long-term partnerships.
- Lead account strategy development, including organizational mapping, stakeholder analysis, competitive landscape assessment, growth opportunities, risk mitigation, and executive engagement strategies.
- Resolve client escalations and coordinate cross-functional action plans to protect strategic relationships and ensure customer satisfaction.
- Maintain accurate CRM data, opportunity tracking, account plans, forecasts, and revenue reporting.
- Leverage knowledge of emerging technologies and digital transformation trends to identify new business opportunities within existing accounts.
- Report account performance, growth opportunities, risks, and revenue forecasts to Executive Leadership.

📌 Senior Account Director (Ciudad de México)
🏢 Applaudo Studios
📍 Ciudad de México