US Customer Care Dispatch Agent I

Job Title: US Customer Care Dispatch Agent I

Job Type: Full-time (Hybrid)

Location: Guadalajara, Jal.

Salary: $15,000 $18,000.00 MXN Gross / Month

About the Role:

Join our team at CARESTREAM as a US Customer Care Dispatch Agent I! You will play a pivotal role in coordinating field service technicians, scheduling service events, and ensuring high levels of customer satisfaction for our US clientele.

Key Responsibilities:

Dispatch and assign service calls to field engineers based on customer urgency and geographical locations.Monitor ticket queues to ensure SLA compliance and resolution tracking.Communicate with clients, technicians, and internal teams regarding appointment schedules.Log all interactions and update ticket status accurately in the CRM system.
Requirements:





Advanced / Fluent English proficiency (written and spoken).Bachelor's degree (undergraduate) or high school diploma.Up to 2 years experience in customer support service.Dispatch, or call center operations is a plus.Proficiency in customer service platforms (SAP & C4C systems) and MS Office.Strong problem-solving ability and composure under fast-paced scenarios.Schedule flexibility within a 18x7 shift coverage of 8 hrs shifts.
Benefits & Compensation:

Base Salary: $15,000 $18,000.00 MXN Gross / MonthAnnual Variable Performance BonusFood VouchersSavings FundMajor Medical & Life Insurance & Dental Plan.Above the law Christmas Bonus.Vacations as stated by law + above the law vacation Premium.Pension Plan.Hybrid Work Model & Paid Leave Programs.

📌 US Customer Care Dispatch Agent I (Zapopan)
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📍 Zapopan