Hitachi, Ltd. is seeking a senior Service Desk leader to act as the escalation point for complex incidents and drive root-cause analysis and permanent resolutions. You will lead operations, optimize processes, coach teams, and coordinate cross-functional efforts across incident response, changes, and disaster recovery.
The role requires 5+ years in IT support with leadership, strong Windows/Mac, AD/Azure AD, networking, and ITSM expertise. A Bachelor's in IT or CS is preferred.
📌 Senior Service Desk Lead – Incident (Ciudad de México)
🏢 Hitachi
📍 Ciudad de México
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