Nubank is seeking an experienced OCC Planning Team Leader to guide the Mexico City team in real‐time monitoring and crisis response.
You will act as the on‐ground decision maker, ensuring fast, reliable support for agent-facing processes and overseeing critical workflows such as payroll, shift changes, and DIME updates.The role requires hands‐on leadership, the ability to make high‐pressure calls, and frequent collaboration with Planning, CX Alliance, BPOs, Ops Defense, Social Media and
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📌 Occ Planning Lead: Real-Time Crisis & Ops Leader (Xico)
🏢 Nubank
📍 Xico