match is a recruitment agency formed by a team of experienced professionals. We help leading it and digital companies find top talent. Our goal is to find the idóneo match between your skills, experience, and expectations and help you find the right career opportunity.
our client is one of the leading advertising agencies in the igaming industry, specifically within the gambling and betting sectors. The agency specializes in generating high-quality traffic for leading companies in the industry and is currently looking for a support manager to join their team. As a support manager, you will be responsible for representing the company in communication with clients, providing professional, friendly, and personalized support. This is a 100% remote position, open to candidates from anywhere in brazil.
if you are customer-oriented, have experience in customer service, sales, or support, and value the flexibility of remote work, we’d love to hear from you!
what we offer
100% remote work (work from home).
excellent bonus system.
opportunities for professional growth and development.
dynamic, collaborative, and results-oriented work environment.
ongoing training provided by experienced professionals.
work schedule
employees work 16 shifts per month on a 2-on/2-off schedule — two working days followed by two days off.
typical shift distribution:
10 day shifts.
6 night shifts.
responsibilities
providing professional and friendly customer support, ensuring an excellent customer experience.
responding to questions and requests via chat.
providing accurate and detailed information about the company’s products and services.
resolving issues and complaints quickly and efficiently.
maintaining a professional and solution-oriented approach in all situations.
working closely with other departments to ensure customer requests are resolved within the required timeframe.
requirements
previous experience in customer service, support, or related areas.
excellent verbal and written communication skills in portuguese.
strong negotiation and problem-solving skills.
ability to remain calm and professional in challenging situations.
strong customer orientation and focus on service quality.
ability to work remotely and collaborate effectively with distributed teams.