merck seeks a customer success leader to drive post-sale strategy for dairy cattle technology solutions across mexico. The role involves leading a local team, ensuring customer adoption and satisfaction, identifying expansion opportunities, and collaborating cross-functionally to deliver sustained value.

responsibilities

- lead national customer success strategy aligned with business priorities
- manage customer onboarding, adoption tracking, satisfaction monitoring, and churn risk assessment
- build, develop, and mentor local customer success team
- coordinate with regional and general teams to implement processes, tools, and best practices
- identify commercial growth opportunities and route to appropriate teams; support product launches and market changes

requirements

- university degree in business,



marketing, veterinary science, zootech, technology, or engineering
- experience in customer success, post-sale management, account management, or commercial transformation
- demonstrated leadership of teams in multifunctional environments
- data analysis capability with ability to translate insights into concrete actions
- proficiency with crm, analytics, or service management tools
- strong commercial acumen focused on adoption, value delivery, and growth
- valid driving license; intermediate english desirable; animal health or b2b/b2c tech experience valued

📌 Líder posventa y satisfacción del cliente en soluciones tecnológicas para ganado lechero (Santiago de Querétaro)
🏢 Merck
📍 Santiago de Querétaro