We are looking for a Customer Service Representative to join our team and support an automotive technology product used in the United States.Our client develops an automotive diagnostic device connected to a mobile app, allowing users to access real-time vehicle information, report issues, and receive support directly from their smartphones.
As a CSR, you will play a key role in this experience by helping users understand what's happening with their vehicle and guiding them through the next steps.This is NOT a sales role.
It is a customer support position, focused on handling calls, creating tickets, providing follow-ups, and resolving issues.100% on-site position at WeWork – Av.
Las Américas, Country Club.Responsibilities- Serve as the first point of contact for U.S.-based users via phone, email, and chat- Assist customers when there is an issue with their vehicle or diagnostic device- Resolve issues during the call when possible; otherwise,



create and manage tickets for other teams- Clearly explain next steps and follow up with users until resolution- Document interactions and feedback in the CRM system- Collaborate with technical and support teams to resolve complex cases- Provide product guidance and onboarding support when needed- Share customer insights to help improve the product and support processesRequirements- 3+ years of experience in customer service or customer support- Experience supporting U.S.-based customers (preferred)- Strong communication and problem-solving skills- Comfortable handling calls and explaining technical or product-related topics- Experience using CRM or ticketing systems- Strong organizational skills, attention to detail, and ability to multitask- Availability to work on-site at WeWork (Av. Las Américas, Country Club)- Open to a contractor arrangement (initially without benefits)- Occasional schedule flexibility if required

📌 Customer Service Representative (Guadalajara)
🏢 Salvo Software
📍 Guadalajara