Overview:The Person Office (HR) Generalist provides daily transactional support to their assigned businessunits through the direction and guidance of the site Person Office (HR) Manager.
This role requires 3-5years of experience in Human Resources, preferably supported by growth in previous roles, and theability to work on-site supporting a high-volume call-center.
Previous call-center experience is a plusand requires knowledge of leave management (FMLA/ADA etc.), policy adherence, employeerelations, conflict resolution, and the ability to communicate across various levels within theorganizationResponsibilities:
- Primary support to Person Office (HR) Manager
- Responsible for day-to-day administration of core Person Office (HR) services to employees andmanagers in accordance with Qualfon corporate and site policies and procedures.
- Performs a variety of employment related functions and serves as the site liaison between centersof excellence such as Talent Acquisition, Compensation, Benefits and Payroll.
- Coordinates and manages Onboarding and Offboarding procedures for assigned business units.
- Responsible for Employee data management recording and filing of employee information; Electronic and hardcopy.
- Manages all Leave of Absence requests in accordance with federal, state and company guidelines
- Communicate company's policies and procedures.
- Supports the site employee performance evaluation administration.
- Ensures Site/Regional Compliance with Workers Compensation and State and Federal Law




- Provides Employee Relations Support to Leads / Supervisors/ Managers under the guidance of thesite Person Office Manager.
- Effectively communicates Human Resources information to employees.
- Supports Unemployment insurance compliance and reporting.
- Provides applicable reports and HR related administrative tasks.
- Champions and adheres to company guidelines and policies.
- All other tasks as assignedQualifications:Required Skills/Abilities:
- Excellent organizational skills and attention to detail.
- Excellent written and verbal communication skills.
- Proficient in Microsoft Office Suite or similar software.
- Ability to maintain confidential information.
- Experience with ADP and SAP SuccessFactors preferred.Education and Experience:
- Bachelor's degree in human resources preferred or equivalent years of experience required
- Three to five years of Human Resources job experience preferred including business partner andemployee relations experience
- Experience supporting non-exempt personnel in a high-volume environment is preferred whileproblem and conflict resolution skills are required.
- SHRM-CP/PHR or willingness to obtain certification preferred.While performing the duties of this job, the employee is frequently required to sit, talk and hear.
Theemployee is occasionally required to walk; use hands and fingers to operate, handle, or feel objects,tools, or controls; and reach with hands and arms.
Specific vision abilities required by this job includeclose vision and the ability to adjust focus

📌 Person Office Business Partner I (Xico)
🏢 Sin nombre
📍 Xico