Job DescriptionResponsible for handling customer interactions via a call (inbound or outbound), chat, email, etc. in accordance to client's guidelines to resolve customer's need.Scope client line of business assigned.ResponsibilitiesAssist on maintaining General Security Policies by informing any inappropriate activityManage customer's interactions in accordance to client's guidelinesFollow coaching provided by support personnelManage customer's interaction to accomplish objective in conjunction with the performance assessment plan.Reach key performance indicators established by the clientRead, understand and validate client weekly updatesRead and acknowledge all the CCMS communicationsQualificationsTechnical SkillsBasic computer skillsBasic usage of MS Office standard tools (Outlook, Excel, Word and Power point)Skills according line of business defined in client's SOWLanguages required by clientCompetencies and Specific SkillsAdaptabilityCustomer OrientationTeamworkCommunicationInitiative CustomerLearning AbilitiesEnergyAnalytical ThinkingProductivity
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📌 Bilingual Agent - Home Office (San Pedro Tlaquepaque)
🏢 RemoteFetch
📍 San Pedro Tlaquepaque