All Jobs > Community & Customer Experience Lead (For Pooling) |Mexico

Community & Customer Experience Lead (For Pooling) |Mexico
Fully Remote

Description
At Peak Support, we are passionate about delivering exceptional service to our customers and clients. As a rapidly growing services provider, we offer a wide range of services including customer support, sales operations, and business process outsourcing to high-growth companies. Our commitment to providing outstanding customer experience and supporting our clients as they grow and scale is at the heart of everything we do.

We’re looking for a Community & Customer Experience Lead who will own two closely connected areas of a mission-driven food company:
- Community & Influencers: Building relationships with creators, influencers, customers, ambassadors, partners, and people who genuinely connect with what the company stands for.
- Customer Experience: Making sure customers receive fast, thoughtful, helpful support and that what we learn from customers gets communicated back into the business.





We don’t want community to simply mean having followers. We want to build real relationships with people who believe in our products, mission, and values and want to become part of the brand story.

Community, Creators & Influencers
- Identify and recruit creators, influencers, affiliates, ambassadors, and potential brand advocates
- Build genuine, long-term relationships rather than relying only on transactional influencer campaigns
- Manage outreach, product seeding, follow-ups, communication, and ongoing relationships
- Develop systems for consistently finding and engaging new creators
- Encourage and organize user-generated content, testimonials, reviews, and customer stories
- Engage with our community across social channels and other relevant platforms
- Identify highly engaged customers who could become advocates for the brand
- Develop programs and initiatives that give people reasons to participate in and share th

📌 Community & Customer Experience Lead (For Pooling) |Mexico (México)
🏢 Peak Support
📍 México