06 oct
|
Hireframe
|
Centro-Norte
06 oct
Hireframe
Centro-Norte
Hireframe is seeking a Technical Support Specialist to join our Tier 2 team, handling product issues that require deeper troubleshooting or coordination beyond frontline support. You’ll investigate with our diagnostic tools, guide customers by phone, email, and SMS, and coordinate with partners for field visits.
You’ll escalate to Engineering when needed and maintain clear communication throughout case progression, ensuring timely updates and thorough documentation in our support systems.
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📌 Remote Tech Support Pro: Troubleshooting & Escalations (Centro-Norte)
🏢 Hireframe
📍 Centro-Norte