Important Notes
- Submitted resumes must be in English to be considered.

Remote work is not available for this role.
About UsSince 2019, Landing has redefined apartment renting with the industry's first adaptable living model.
Our membership program provides consumers access to a network of apartments in 60+ top markets with no deposits, hassles, or stress.
About the TeamOur Member Support Team sets the standard for delivering a world-class experience throughout every member's Landing journey.
You'll work with a close-knit, passionate group of people in an open, energetic office environment where hard work and great culture go hand in hand.
About the RoleWe are looking for a Member Support Analyst to join Landing
In this role, you'll respond to emails, phone calls, and chats to ensure our members' questions and concerns are handled quickly and efficiently.
You’ll build customer support expertise while developing relationship-building and communication skills.
What You'll Do
- Deliver exceptional customer service to all Landing members.
- Record all member interactions with clear,



concise notes in response to each request.
- Coordinate member move-ins and move-outs at Landing homes.
- Own the resolution of home issues, including diligent follow-up between members, hosts, and properties.
- Create and assign the appropriate tickets to ensure proper follow-up and exceptional member experience.
- Find solutions to meet member needs and retain long-term relationships.
- Communicate and reinforce the value and benefits of Landing's products and services.
- Provide expert property knowledge to guide members throughout their Landing journey.

What You’ll Need
- English proficiency: Fluent (B2-C1) Ability to work from our Polanco office - a collaborative, fast-moving environment.
- Superb written and verbal communication skills.
- Availabilityto work from 11:00 PM and 7:30 AM, 5 days a week with 2 days off during the week (weekends required). 1+ year of proven customer servic

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