Descripción del empleo
Job Objective: Ensure end-to-end transportation and logistics operations driving superior customer service and on-time, in-full delivery. Optimize carrier performance and logistics flows through industry best practices, operational efficiency, and ethical standards, acting as a key liaison for customer satisfaction.
Main activities, roles, scope of responsibility and authority
- Follow internal work regulations and occupational safety requirements established by the company.
- Comply with and promote Avery Dennison's Code of Ethics and core business values.
- Apply and foster 5S methodology within the work environment to maintain operational excellence.
- Participate in emergency response brigades and/or health & safety committees as designated.
- Actively participate in the continuous improvement of Quality, Safety, and Environmental Management Systems (QMS/EHS), adhering to procedures and corporate policies.
- Manage and maintain accurate logistics, freight tracking, cost tracking, and customer order visibility across various reports.




- Monitor and manage carrier performance against agreed Service Level Agreements (SLAs), ensuring prompt pickups, transit tracking, and on-time customer delivery.
- Colaborar y servir como primary operational liaison for Customer Service, Trade Compliance, Planning, Purchasing and commercial teams, providing proactive shipment tracking, accurate ETAs, and transparent order communication.
- Lead the resolution of logistics exceptions, route delays, transit contingencies, and freight claims to protect customer satisfaction and delivery commitments.
- Coordinates with other areas activities required to ensure shipping documentation, customs clearance processes, import/export procedures, and Carta Porte compliance.
- Be familiar with the documents applicable to the process.

Requisitos
Bachelor's Degree or Engineering: Logistics, Supply Chain, Industrial Engineering, or related field 3-5 years Experience in Logisti

📌 Service & Logistics Analyst (Santiago de Querétaro)
🏢 Avery Dennison
📍 Santiago de Querétaro