Company description

Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.

Overview

We're seeking a Senior/Lead Application Support Engineer (Java & SQL) to provide L1/L2 production support for a portfolio of business-critical enterprise applications. This role focuses on incident resolution, root-cause analysis, production monitoring, SQL-based investigations, application troubleshooting, integration support,



and release validation across complex distributed systems.

The adecuado candidate has strong experience supporting Java-based applications in production environments, troubleshooting integrations and data issues, and collaborating with business and engineering teams to maintain system stability and service levels.

This role is open to candidates at either the Senior or Lead level, depending on experience and overall alignment with the role's requirements. The final level will be determined based on the candidate's experience and technical expertise.

Responsibilities

Your Impact
• Monitor application health, batch jobs, integrations, and scheduled processes across enterprise platforms.
• Investigate and resolve production incidents within agreed SLAs.
• Perform root-cause analysis and implement sustainable solutions for recurring issues.
• Analyze application logs, interfaces, APIs, and database transact

📌 Senior/Lead Application Support Engineer (Ciudad de México)
🏢 Publicis Groupe Holdings
📍 Ciudad de México